Legal
Refund Policy
Last updated: July 29, 2026
14-Day Money-Back Guarantee
Every first purchase of a paid plan — monthly or annual — is covered by a 14-day money-back guarantee. If you're not satisfied for any reason within 14 days of your first payment, email us and we'll refund it in full.
Monthly Plans
After the 14-day guarantee window, monthly subscriptions may be cancelled at any time. Cancellation takes effect at the end of the current billing period — you retain access through the period you've paid for. We do not issue prorated refunds for partial months.
Annual Plans
After the 14-day guarantee window, annual plans are non-refundable. You retain access through the end of the annual period.
Exceptions — We Will Refund
- Duplicate charges caused by our billing system
- Charges made after a documented cancellation request
- Extended service outages (>24 hours of unavailability in a billing period) — prorated credit applied
- Material feature removal that we did not disclose before your renewal
No Refund Situations
- Accounts suspended for Acceptable Use Policy violations
- Unused scan quota within a billing period
- Partial month or partial year cancellations (outside the 14-day money-back window)
- "I forgot to cancel" — we recommend setting a calendar reminder
How to Request a Refund
Email billing@compliancelayer.net with your account email and reason. We respond within 2 business days. Approved refunds are issued to the original payment method within 5–10 business days.
Cancellation
Cancel anytime from your account dashboard under Settings → Billing → Cancel Plan. No phone calls, no cancellation fees, no dark patterns. If you can't find it, email us and we'll cancel it for you within 24 hours.